Refund and Return Policy

Refund and Return Policy

At SOCKTANK LLC, we strive to ensure your complete satisfaction with every purchase. Whether you’re shopping for coloring books, journals, office supplies, books, educational materials, gifts, or toys/games, we want you to feel confident in your experience with us. If for any reason you are not fully satisfied, we offer the following Refund and Return Policy to make things right. Please read the details below carefully.

Eligibility for Returns

To be eligible for a return or refund, please ensure the following conditions are met:

  • The item must be returned within 30 days of the original purchase date.

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • A proof of purchase (e.g., order confirmation email or receipt) must be provided.

Note: Certain items, such as personalized products or digital downloads (if applicable), are non-returnable unless they are defective or damaged upon arrival.

How to Initiate a Return

If you need to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@socktank.shop or call us at +1 (863) 334-8247 within 30 days of your purchase. Provide your order number and a brief explanation of the reason for your return.

  2. Receive Approval: Once your request is reviewed, we will send you a return authorization and instructions on how to proceed.

  3. Ship the Item: Return the item to the following address:

    SOCKTANK LLC
    7901 4th St N #23266
    St. Petersburg, FL 33702

    Please include your order number and contact details inside the package.
    We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

Refunds

Once your return is received and inspected (typically within 5–7 business days), we will notify you via email about the approval or rejection of your refund. If approved:

  • Your refund will be processed to your original payment method within 10 business days.

  • The refund will include the cost of the item(s), excluding original shipping fees unless the return is due to our error (e.g., defective or incorrect item).

Late or Missing Refunds: If you haven’t received your refund within the specified timeframe, please check with your bank or payment provider. If you still need help, contact us at admin@socktank.shop.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing admin@socktank.shop or calling +1 (863) 334-8247. Include your order number and photos of the issue (if applicable). We will arrange a replacement or issue a full refund, including shipping costs, at no additional charge to you.

Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Items marked as “final sale” on our website (https://socktank.shop/)

  • Personalized or custom-made products

  • Digital products (e.g., downloadable content) once accessed or downloaded

Exchanges

We are happy to offer exchanges for defective or damaged items. If you’d like to exchange an item for a different product (e.g., a different coloring book or journal), please contact us at admin@socktank.shop to confirm availability. You will be responsible for any price difference and return shipping costs, unless the exchange is due to our error.

Shipping Costs

  • Customer-Initiated Returns: You are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

  • Our Error: If the return is due to a mistake on our part (e.g., incorrect or damaged item), we will cover the return shipping costs and provide a prepaid shipping label when applicable.

Contact Us

If you have any questions about our Refund and Return Policy or need assistance with your order, we’re here to help! Reach out to us at:

Email: admin@socktank.shop
Phone: +1 (863) 334-8247
Address:
30 N Gould St Ste N
Sheridan, WY 82801

Thank you for choosing SOCKTANK LLC. We value your trust and are committed to making your shopping experience enjoyable and hassle-free!